SaaS Based Analysis and Reporting Platform

Client

Our US-based client provides technologydriven based financial analysis services to the healthcare industry. The company specializes in analysis and optimization of healthcare patient life cycle using a highly sophisticated SaaS based data integration, analysis and reporting platform. The solution is delivered to large, reputable hospital systems nationwide.

Business Challenge

Build a solution to equip hospital systems with the tools and information necessary to manage the complexities of today’s patient receivables market. The main objective was to develop a consolidated data warehouse, dashboards, reports, and workflow automation tools for business users that would allow the hospital system to dramatically increase their patient collections rates while increasing customer satisfaction.

Naico’s Solution

Naico developed a ‘Software as a Service (SaaS)’ model Patient Receivables Management Platform that solves all the above listed healthcare self-pay challenges by providing an integrated suite of business intelligence services, automated processes, and payment-producing products that help hospitals manage self-pay receivables in an efficient, patient-centric and valuemaximizing manner.

Business Benefits

Improves visibility and predictability of cash flows. Makes efficient, end-to-end receivables management a reality. Creates positive customer outcomes to engender hospital loyalty and enhance community reputation. Drives up to a 30% improvement in self-pay performance.

Client Feedback

It is impressive to see the compare our very rich, flexible, and scalable solution and compare it to other tools available on the market today. The array of flexibility you thoughtfully built into the design of the application, along with the highly intuitive interface, clearly sets our solution apart. Of course at center stage is the accuracy of the data and the ease with which our customers can readily interpret otherwise complex financial reports.

Patient Payment Platform

Challenges

• SaaS model solution hosts data from various hospital systems.
• Unification of transactional data from different HMS is a herculean task.
• HIPAA and PCI compliant data storage and handling.

Approach

• Iterative solution development methodology was adopted for continuous business review throughout development.
• Standardized hospital data by establishing common terminology and definition.
• Built a proof-of-concept and first-generation consolidated patient payment platform.

Results

• Successfully built multi-tenant payment platform that hosts hospital systems of over $2 BN in annual revenue.
• Hosted entire SLHS patient base data and managed associated payment management.
• Client Hospital Systems realized a needle moving an increase in self-pay revenue within the first year of implementation, purely by taking actions as recommended by the BI platform.

Business Performance Analysis

Challenges

• Young company that grew-up to $500MM in revenue within 5 years, accumulating a large number of transactional systems.
• Complex data models with multiple hierarchical relationships.
• Highly performance sensitive source databases that power the client’s massive online sales platform.

Approach

• Iterative solution development methodology was adopted for continuous business review throughout development.
• PoC reports were generated and presented for business buy-in.
• Established sophisticated data extraction mechanisms for the least performance impact on production transaction systems.
• Conducted post-deployment capability awareness session with the management team.

Results

• Successfully built and deployed the BI solution on time and within budget.
• Business realized the role and potential of the data warehouse in business analysis and has continuously been extending the system.